Lifetime Manufacturer Warranty

We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products.
If you believe your item has a manufacturing defect, you may return it to us in 6 months from the date you purchased for inspection If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
If the item is no longer available, BOYA may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component for free within 6 months.

If your purchase of the product has been over 1 year, and we determine that the damage is not a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

We recommend having your ring cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help to prevent the loss of a stone and extend the life of your jewelry.
Repairs to your Jewelry mounting can also be done at this time at cost.

Conditions and Exclusions

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  • Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  • Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  • Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  • Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage

 

Here's a guide on how to register for jewelry warranty service:
    1.Leave your email and your order ID so that we can find you.
    2.Submit the registration form.